Privacy Policy

We may collect the following information:

• Name

• Contact information including email address and phone number.

• Demographic information such as postcode, address, login name, preferences and interests.

• Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.

• Other information relevant to customer surveys and/or offers.

• app install, uninstall and other installed apps information.

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal Record Keeping

We may use the information to improve our products and services.

We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

• Security

We are committed in ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our services or such period as may be required by applicable laws in India.

• Disclosure

We may disclose to third party services certain personally identifiable information listed below:

• Information you provide us such as name, email, mobile phone number, language.

• Information we collect as you access and use our service, including device information, location, and network carrier. We collect precise or approximate location data in foreground when the KIKU Platform from the users' mobile devices if they enable us to do so. KIKU collects this data from the time a ride is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. KIKU collects the Driver Partner's location data, and links location data collected during a trip with their customer's account, even if the customer has not enabled us to collect location data from their device. This enables us to offer services to the customers like receipt generation and customer support.

This information is shared with third party service providers so that we can:

• Personalize the app for you so you get the smoothest experience.

• Perform behavioral analytics.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or KIKU Platform.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website which may also be in form of a banner advertisement. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third party directly.

We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.